Дали некој примети проблем со отворање на некои страни од мтнет?
Се работи за хостингот The Planet кој е еден од најголемите во светот и многу вебстрани се хостирани таму (statcounter.com и др). Има екстремно висок пинг на секоја страна која е хостирана од the planet а се пристапува од мтнет.
Кој е на адсл може да проба да направи trace route samo start>run>cmd>tracert theplanet.com се треба да иде ок али кога ќе дојде до нивните сервери пингот се качува на 300 или 400.
Ако некој знае друг сајт кој е хостиран таму нека провери.
Незнам дали е истиов проблем на оннет wadsl и соло.
Знам дека не постои на телекабел и кејбтел.
Иначе техничката подршка на the planet е една од најбедната на свет. Веројатно изнајмуваат индијци кои ги претставуваат со амерички имиња:
Hello. I'm interested in getting some of your plans but I have a problem. From my country I get terrible ping rate to your the planet servers. In fact, I'm on one of your resellers hostgator and am getting terrible ping. I need the reason for this high ping rate. Can you answer me this question or maybe you can redirect me to someone within the technical support department who can answer me better?
Adron Wilson: I can answer your question.
Adron Wilson: It is going to depend on the network and the route your request takes.
Customer: Yes I tried this I've tested this on different ISPs in my country.
Customer: In the past hour I got data via 5 friends from 3 different ISPs
Customer: I mean traceroute data
Customer: the data was going totally FINE...around 50ms UNTIL it got to one of your theplanet servers then it really slowed down
Customer: to 200-400ms
Customer: i can send you a picture too just a min.
Customer:
http://i41.tinypic.com/beyeu1.jpg
Customer: are you still here?
Adron Wilson: Yes
Adron Wilson: One moment.
Customer: This is on my adsl provider in Macedonia called Mtnet...now through friends I have tried it on another providers that go through the same route to your theplanet servers and in 2 of them the ping was totally fine around 150...now I don't know if there's some sort of 'limit' that internet providers have to access your data or...
Adron Wilson: One moment please.
Adron Wilson: I am having someone else come into the chat to assist me with answering your questions.
Customer: okay no problem...just can you make it faster
Adron Wilson: My sales engineer is going to assit you.
Chris I: Perhaps I can assist...
Customer: hello
Chris I: ... Have you tried using our speed test?
Customer: can you read the chat above?
Customer: or I should paste it again
Chris I: Yes
Customer: I have tried to do a trace route
Customer: trace route doesn't require a speed test or something
Customer: I think it is an ISP Issue
Chris I: Sure, just FYI there is a nice link on our sites...
Chris I:
http://www.theplanet.com/networktests/speedtest.html
Customer: or a country issue
Chris I: Of course... I understand.
Customer: hm how would the speed test help solve this issue I don't understand...
Customer: it's the ping
Customer: it's terrible
Customer: 415ms
Chris I: Generally, a combination of Ping and Trace is best.
Customer: I've already done that
Customer: the average ping is 410ms
Chris I: Ping is not a prioritized service, and so doesn't always yield accurate results.
Customer: the trace...I've posted a trace to your website above
Customer: the download speed is 200mbps
Chris I: Okay, I'll look at that. Just a moment.
Customer: be aware I am from MACEDONIA not from US
Customer: that is South Europe
Chris I: Ok.
Customer: see this:
http://i41.tinypic.com/beyeu1.jpg
Customer: the tracert is great till it reaches your servers...
Adron Wilson: Hello,
Customer: I think you should contact someone in the tech department who has access to this type of data
Adron Wilson: At this point we cannot trouble shoot the ping issue.
Adron Wilson: We can offer suggestions as to why it is a problem however it appears to be off our network.
Customer: maybe I should call you...
Adron Wilson: This is my contact information, you may contact me at anytime.
email address: aџџџџџџ@theplanet.com
direct line: 1 џџџ џџџ џџџ
cell: 1 214 7џџ џџџ
toll free: 1 866 џџ џџџџ press 9 then ext. џџџџ
Customer: hm I tested it and determined it's actually on your network...you should have at least some information why you block traffic from a particular IP range
Customer: I cannot purchase a solution from theplanet unless I make sure the ping is at least 200ms ;/
Adron Wilson: At that point we would need you to contact Hostgator's tech support.
Customer: lol why hostgator?
Adron Wilson: We are not having any known issues on our network.
Customer: hostgator has nothing to do with this
Adron Wilson: You are hostgators customer.
Adron Wilson: Although hostgator uses our servers we are not currently having any issues.
Customer: Yes I am but I am not asking any question related to hostgator I am asking a question related to your service and website
Customer: I tried to ping YOUR WEBSITE not hostgator or anything..
Customer: and I got pretty bad ping
Customer: I tried to ping YOUR SERVERS too and I got pretty bad ping too
Customer: so hostgator has nothing to do with this issue...I just mentioned hostgator because someone from your team told me they are your resellers that's all
Adron Wilson: What IP did you ping?
Customer: I didn't ping any IP I pinged your website
Customer: your website IP
Adron Wilson: Ok, I would like to assist you howerver I am not sure how we can.
Customer: I used the tracert feature in Windows...and pinged your website and the function converted your website into its ip
Adron Wilson: I cannot transfer you to tech support because you are not our customer.
на крај ми пиша дека дефинитивно било дека не е докај нив дека е докај мене и мене фино лепо ми пукна филмот и му реков дека нема шанси да знае освен ако нема пристап до податоците а не е во техничка подршка туку е во sales и тогаш ме откачи
Ако некој примети има доста грешки во пишување и очигледно типот немаше поим што збори :pos2:
Една недела имаат проблем и никако да го решат
Еден ГУГЛ да го отвараш 3-4 минути, што интернет ќе беше. Само незнам до кога мислат вака...
Аце тоа е познат проблем пробај да го пингаш гугл со www mesto google.com
www.google.com ќе имаш супер пинг.
иначе за сите што се жалите на латенција и симнување ниско видете да не е хостиран тој сант на the planet бидејќи можеби 1/3 од светските сајтови се таму...
UPDATE: Иначе мислам дека не е до планет проблемот него до типците
http://www.gblx.net/. Земав trace route reportovi од другари на оннет мтнет кејблтел и телекабел. Сега без разлика дали мтнет иде преку унгарија а оннет преку словенија сите завршуваат тука. Испаѓа дека сервисов на некои им дава ограничувања во поглед на пинг и такви работи. Можно ли е мтнет да има некакво ограничување...
